The scope of services is determined by the service descriptions for the respective tour stated in the individual travel offer or in the booking confirmation. However, there may be changes in details, such as driving routes, accommodations or the like. Weather, force majeure or other valid organizational reasons may also lead to changes in the range of services. This does not result in any liability claims of the travelers against Gravel Bike Tours.
2.) Booking request and booking
Bookings for services provided by Gravel Bike Tours must be made via the booking form provided for this purpose on the website of Gravel Bike Tours or its distribution partners. A booking request made via the booking form is binding for the customer. Upon receipt of a booking, Gravel Bike Tours will check availability and, if all requested services are available, will send a booking confirmation and invoice to the customer, at least in text form.
The exact payment details will be noted on your invoice. As a rule, a deposit of 20% is due immediately upon booking. The balance is to be paid no later than 4 weeks before the start of the tour. In case of late payment, Gravel Bike Tours reserves the right to cancel the booking with costs.
Any bank charges incurred shall be borne by the travel participants. This should be noted in particular for payments from outside of Germany or the European Union. Accepted as methods of payment are bank transfers and PayPal.
4.) Cancellation Policy
Cancellation of a booked service is only possible in text form and is valid from the day the notification of cancellation is received by Gravel Bike Tours. In the event of a cancellation, the cancellation fees stated on the invoice shall apply. As a rule, the following cancellation fees apply:
- up to 42 days before the start of the tour: 10% of the booking price,
- 28-41 days before the start of the tour: 25% of the booking price,
- 8-27 days before the start of the tour: 40% of the booking price,
- 0-7 days before the start of the tour 90% of the booking price.
Rebooking is not possible. Should you wish to change your travel date, please contact us. We will cancel your booked tour and send you a new offer.
You are not entitled to a settlement of the cancellation fee. However, we will check individually and also depending on the cancellation date whether a pro-rata settlement is possible.
6.) Tour/Trip Termination
Travelers who terminate or leave a tour early will not be entitled to a refund of the tour price. This also applies in the event of termination of a tour due to weather conditions or if the bike is no longer functional.
In case of breakdowns, travelers receive organizational assistance by calling the phone assistance number in their travel documents. The passengers themselves are responsible for the road safety of the bicycles. Gravel Bike Tours assumes no liability for breakdowns with the bike. The same applies to loss of luggage or theft of bikes. Travelers must take out appropriate insurance themselves in advance.
8.) Entry and other regulations
All travelers are responsible for compliance with possible passport, visa, customs, foreign exchange and health regulations themselves and are subject to charges. Gravel Bike Tours nevertheless endeavors to point out the most important regulations in advance.
Travelers are responsible for taking out insurances themselves, or should inquire about included benefits if insurances are in place.
Gravel Bike Tours recommends that you take out the following insurances:
- Health insurance or international health insurance
- Travel cancellation insurance
- Baggage insurance
- Traveler’s accident insurance
- Legal expenses insurance
- Personal liability insurance
Gravel Bike Tours is liable within the scope of due diligence for the conscientious preparation of the trip, the careful selection and monitoring of the service providers and the proper provision of the confirmed travel services based on the respective offer. Gravel Bike Tours cannot be held liable for any additional services.
Travelers undertake the tour at their own risk.
11.) License terms
Tour documents received from Gravel Bike Tours, such as printed materials, GPS data, tour descriptions and tour information, are subject to copyright. Passing these documents on to third parties is prohibited. The travelers are granted a time-limited right of use of said GPS data in order to use it for the tours booked with Gravel Bike Tours.
Should any of these provisions be invalid, the remaining provisions shall remain valid.
13.) Tour operator
Gravel Bike Tours
Alte Hauptstr. 2
Managing Director: Nastasia Herold
Last updated: 5th August 2021